Refund Policy

At KMK Mart, we aim to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds may be issued and the process for requesting a refund.

1. Eligibility for Refunds

Customers may request a refund if they receive a damaged, defective, or incorrect product. Refund requests must be made within the specified return period after receiving the order.

2. Return Request Process

To request a refund, customers should contact our customer support team and provide the order details along with the reason for the request. Our team will review the request and guide you through the return or refund process.

3. Product Condition

Products must be returned in their original condition, unused, and with all original packaging and accessories. Items that are damaged due to misuse or improper handling may not be eligible for a refund.

4. Refund Method

Approved refunds will be processed through the original payment method whenever possible. In some cases, refunds may be issued through store credit or another suitable method.

5. Refund Processing Time

Once the returned product is received and inspected, the refund will be processed within a reasonable time frame. The time required for the refund to appear in your account may depend on the payment provider or bank.

6. Non-Refundable Items

Certain products may not be eligible for refunds due to hygiene reasons, clearance sales, or other specific conditions. Such items will be clearly indicated on the product page if applicable.

7. Contact for Refund Assistance

If you have any questions regarding refunds or returns, please contact our customer support team through the Contact Us page for assistance.