Refund Policy
At KMK MART, we aim to provide quality watches and a reliable shopping experience. Because our products are shipped internationally from Japan, refunds are subject to the conditions described below.
1. General Refund Policy
All purchases are generally considered final after delivery. Since products are shipped internationally from Japan and returns may not be possible, refunds are not normally provided for change of mind, incorrect choice, or personal preference.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or significantly different from the product ordered, please contact our customer service team as soon as possible after delivery.
Please provide your order number, a description of the issue, and clear photographs or other evidence. We will review the issue and determine whether a refund, replacement, repair, or another appropriate solution may be available.
3. Incorrect Products
If you receive a product that is different from the product you ordered due to an error on our part, please contact us as soon as possible. We will review the matter and provide assistance where appropriate.
4. Refund Approval
A refund is not automatic and will be considered on a case-by-case basis after reviewing the relevant information and evidence.
5. Refund Processing
If a refund is approved, it will generally be issued through the original payment method where possible. The time required for the refund to appear may depend on the payment provider, bank, or financial institution.
6. Non-Refundable Situations
Refunds are generally not available for:
- Change of mind or personal preference
- Incorrect product selection by the customer
- Failure to review product details before purchase
- Normal wear and tear or damage caused after delivery
- Damage caused by misuse, accidents, or improper handling
- Delays caused by customs or courier services
7. Contact Us
If you have a question about a refund or a problem with your order, please contact our customer service team.
Email: kmktechnologies38@gmail.com
Thank you for choosing KMK MART.